FAQs
Frequently Asked Questions
Ordering & Payment
Q: What payment methods do you accept?
A: Your convenience and security are our top priorities. We accept a wide range of payment options through our secure checkout. You can choose from the following:
Credit & Debit Cards: We welcome Visa, MasterCard, American Express, and UnionPay. All card payments are securely processed by Shopify Payments.
PayPal: You can choose to log in to your PayPal account for a familiar and secure payment experience.
Express Checkouts: For a faster, seamless checkout experience, we proudly support Shop Pay, Apple Pay, and Google Pay. If you have one of these methods enabled on your device, it will automatically appear as a quick checkout option.
Rest assured, all transactions are encrypted and securely processed to protect your personal information.
Q: How do I know my order was placed successfully?
A: Once your order is successfully placed, you will receive a confirmation email at the email address you provided. If you don't see it within a few minutes, please check your spam folder.
Q: Can I change or cancel my order after it's been placed?
A: We process orders quickly to get them to you as soon as possible. If you need to make a change or cancel your order, please contact us immediately at service@smithstoy.com. Once an order has been shipped, we are unable to make any changes.
Shipping & Delivery
Q: Do you ship internationally?
A: Yes, we are proud to ship our treasures worldwide!
Q: How long will it take to receive my order?
A: It depends on your location. Generally, orders are processed within 1-3 business days. After that, standard shipping times are approximately:
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North America & Europe: 7-15 business days
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Other International Destinations: 15-25 business days For more detailed information, please visit our [Shipping Policy] page.
Q: How can I track my order?
A: Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. You can use this number to track your package's journey.
Returns & Exchanges
Q: What is your return policy?
A: We want you to be delighted with your purchase! We offer a 14-day return and exchange policy for items that are in their original, unused condition. For full details on how to initiate a return, please read our complete [Refund & Return Policy] page.
Q: What if my item arrives damaged or is incorrect?
A: We take great care in packaging our items, but if your order arrives damaged or if you received the wrong item, please contact us immediately at service@smithstoy.com. We will make it right!
Product Information
Q: Are your toys and accessories suitable for young children?
A: Our products are primarily designed for adult collectors and hobbyists. They may contain small parts that are not suitable for young children and could pose a choking hazard. Please exercise caution and adult supervision.
Q: How should I care for the doll clothes?
A: To keep your doll clothes looking their best, we recommend gentle hand washing with a mild detergent and laying them flat to air dry.
Q: Do you offer custom or personalized orders?
A: At this time, we do not offer custom or personalized orders. However, we are always adding new and unique items to our collection!